About us
Welcome to The EK Online Shop!
Thank you for visiting our store.
We are a team of enthusiastic developers and entrepreneurs who decided to convert their common experience into this web store. We hope you’ll like it as much as we do and have a great shopping experience here. Our prime goal is to create a shop in which you can easily find whatever product you need.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, EMS, DHL, FEDEX, UPS, NINJA VAN depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
OUR PARTNERS
We work with the world's most popular and trusted companies so you can enjoy safe shopping and fast delivery
Payment Methods:
Payment methods include PayPal and Credit cards.
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.
Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.
The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
The store may also accept credit cards for the payment. In order to accept credit card payments, the store complies with the industry security standards established by the major credit card companies (American Express, Discover, JCB, MasterCard, and Visa) to protect the buyers from cardholder information theft.
All credit card information is kept to a minimum. The storage and retention of any credit card information is limited to what is required for business operations only. Access to credit card information is strictly limited to those employees who are authorized and trained to use it for the business purposes
If you have some questions, please do not hesitate to reach out via the contact page. We will get back to you ASAP.
EK
EK Online Shop team